Customer Success Lead - Houston, Texas
As part of eserv's continued growth and expansion into the United States, we are delighted to offer a range of new Houston-based opportunities. This is an exciting time to join the business and be part of our journey as we establish and grow our US operations.
We're looking for talented, motivated individuals who are eager to take on new challenges, contribute to a growing team, and help shape the future success of eserv in the US market.
Please note: Candidates must already have the appropriate visa and legal right to work in the United States, as sponsorship is not available for these positions.
To apply, please send your CV and cover letter to: recruitment@eserv-int.com.
The Customer Success Lead will support the successful onboarding, engagement, and retention of eserv's U.S.-based customers. This role is ideal for an individual who enjoys building relationships, solving problems, and helping customers maximise the value of innovative technology solutions.
• Support onboarding activities and customer training programmes.
• Act as a day-to-day contact for customer support and account queries.
• Monitor customer engagement and adoption of eserv solutions.
• Coordinate with technical and development teams to resolve customer issues.
• Maintain strong customer relationships through regular communication.
• Support customer success initiatives, case studies, and continuous improvement projects.
• Technical, engineering, customer support, or account coordination experience.
• 1–3 years' experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Interest in software platforms and digital technologies.
• Strong organisational skills and attention to detail.
• Proactive, collaborative, and customer-focused mindset.
