Privacy Policy

At Eserv, we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data that we collect from our users in relation to the use of our services.

At Eserv, we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data that we collect from our users in relation to the use of our services.

3.1 PERSONAL INFORMATION 

When you use our services, we may collect personal information that you voluntarily provide to us, such as:

• Contact information (e.g., name, email address, phone number).
• Account credentials (e.g., username, password).
• Communication preferences.

3.2 USAGE INFORMATION

We may also collect certain non-personal information automatically when you use our services, such as:

• Device information (e.g., IP address, browser type, operating system).
• Log data (e.g., access times, pages visited, actions taken).
• Cookies and similar technologies (see Section 6 for more details).

We may use the personal information we collect for the following purposes:

• Providing and improving our services.
• Personalizing and customizing user experiences.
• Managing user accounts and communications.
• Processing payments and fulfilling orders.
• Responding to user inquiries and support requests.
• Sending administrative messages, updates, and service-related notifications.
• Conducting research and analytics to enhance our services.

We will retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When personal data is no longer needed, we will securely delete or anonymise it.

We may disclose personal information to third parties in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These providers have access to personal information solely for the purpose of performing specific tasks on our behalf and are obligated to protect its confidentiality.
• Compliance with Laws: We may disclose personal information to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction.

We may use cookies, web beacons, and similar technologies to collect information about your interactions with our services. You have the option to manage your cookie preferences through your browser settings.

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage can guarantee absolute security.

You have the right to access, update, and correct your personal information held by us. You may also have the right to request the deletion or restriction of your personal data. To exercise these rights, please contact us using the information provided in Section 9.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at enquiries@eserv-int.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates.

Click to download a copy of this policy.